STUDY GUIDE FOR TESTS
ICS/SPCH 7 STUDY GUIDE Intercultural Communication, 5th Edition by James Neuliep.
Use this guide to focus your study on these concepts and terms, they are the most significant even though there may be others on the tests.
Chapter 1 INTERCULTURAL COMMUNICATION
Xenophobia 8 dimensions of communication communication apprehension symbol contexts influencing intercultural communication definition of culture contextual model of intercultural communication intercultural communication competence assumptions about intercultural communication ethnocentrism sociorelational context
Chapter 2 CULTURE
Individualism / collectivism high-context / low-context cultures value orientation among cultures large / small power distance cultures large / small uncertainty avoidance cultures
elaborated codes uses of silence
Chapter 3 MICROCULTURE
Define microculture five microcutlure membership criteria muted group theory Hispanics/Latinos African Amerians Amish Hmong LGBT ebonics
Chapter 4 ENVIRONMENT
High / low-load environments information rate culture and natural environments worldviews of natural environment fixed / semi-fixed / informal build environments intimate/ personal / social-consultative / public distances culture and privacy reserve high/ low contact cultures monchronic /polychromic orientation
Chapter 5 PERCEPTION
Three stages of human information processing definition of perception sensory register perceptual filters carpentered-world hypothesis cross-cultural differences in perception categorization illusory correlation principle interference Short / long-term memory cross-cultural differences in memory and recall
out-group homogeneity effect ethnocentric attribution bias four types of mental categories stereotype content model racial and ethnic stereotypes two reasons why people stereotype stereorype threat ethnocentrism racism
Chapter 6 SOCIORELATIONAL
Membership / nonmembershipgroups voluntary / non-voluntary groups in-group / out-group reference groups group roles social identity role differentiation and stratification formal / informal group roles gender stereotypes sex roles across cultures family roles across cultures
Chapter 7 VERBAL CODE
Sapir-Whorf Hypothesis, Structure of Human Language, Elaborated and Restricted Codes, Direct and Indirect Styles, Elaborate-Exacting-Succinct Styles, Personal and Contextual Styles, Instrumental and Affective Styles
Chapter 8 NONVERBAL CODE
Defining Nonverbal Communication, Relationship between Verbal and Nonverbal Codes, kinesics (body movements), Affect Displays, Regulators, Adaptors, Paralanguage, Proxemics (space), Haptics (touch), Olfactics (smell), Physical Appearance and Dress, Chronemics (time),
Nonverbal Expectancy Violations Theory.
Chapter 9 DEVELOPING INTERCULTURAL RELATIONSHIPS
Uncertainty Reduction Theory, Anxiety Uncertainty Management, Uncertainty Reduction, Empathy, Similarity, Intimacy across Cultures, Intercultural Relational Maintenance, Mate Selection across Cultures.
Chapter 10 INTERCULTURAL CONFLICT
Definition of Intercultural Conflict, Kim’s Model of Intercultural Conflict, Face and Conflict Styles (self-face, other-face, mutual-face), Conflict Communication Styles (dominating, integrating, avoiding, obliging, emotional expression, third-party help, neglect, compromising), Culture-Based Situational Conflict Model, win-lose conflict orientation vs. win-win conflict orientation.
Chapter 11 INTERCULTURAL WORKPLACES
Intercultural Management, Dimension of culture andorganizational culture (including figure 11.2), Japanese Management Practices, German Management Practices, Mexican Management Practices, Chinese Management Practices, Commerce in the Middle East.
Chapter 12 ACCULTURATION, CULTURE SHOCK, INTERCULTURAL COMPETENCE
Definition of Acculturation, Acculturation Stress, A Model of Acculturation, Modes of Acculturation (Integration, Assimilation, Marginalization, Separation), Culture Shock (figure 12.3 Stages of Culture Shock), factors affecting culture shock (fig. 12.4), W-Curve Model of Reentry Culture Shock, Intercultural Competence Model (fig. 12.6)-knowledge-affective-psychomotor components, situational features, Measure of Intercultural Competence (Scale on page 432).
Use this guide to focus your study on these concepts and terms, they are the most significant even though there may be others on the tests.
Chapter 1 INTERCULTURAL COMMUNICATION
Xenophobia 8 dimensions of communication communication apprehension symbol contexts influencing intercultural communication definition of culture contextual model of intercultural communication intercultural communication competence assumptions about intercultural communication ethnocentrism sociorelational context
Chapter 2 CULTURE
Individualism / collectivism high-context / low-context cultures value orientation among cultures large / small power distance cultures large / small uncertainty avoidance cultures
elaborated codes uses of silence
Chapter 3 MICROCULTURE
Define microculture five microcutlure membership criteria muted group theory Hispanics/Latinos African Amerians Amish Hmong LGBT ebonics
Chapter 4 ENVIRONMENT
High / low-load environments information rate culture and natural environments worldviews of natural environment fixed / semi-fixed / informal build environments intimate/ personal / social-consultative / public distances culture and privacy reserve high/ low contact cultures monchronic /polychromic orientation
Chapter 5 PERCEPTION
Three stages of human information processing definition of perception sensory register perceptual filters carpentered-world hypothesis cross-cultural differences in perception categorization illusory correlation principle interference Short / long-term memory cross-cultural differences in memory and recall
out-group homogeneity effect ethnocentric attribution bias four types of mental categories stereotype content model racial and ethnic stereotypes two reasons why people stereotype stereorype threat ethnocentrism racism
Chapter 6 SOCIORELATIONAL
Membership / nonmembershipgroups voluntary / non-voluntary groups in-group / out-group reference groups group roles social identity role differentiation and stratification formal / informal group roles gender stereotypes sex roles across cultures family roles across cultures
Chapter 7 VERBAL CODE
Sapir-Whorf Hypothesis, Structure of Human Language, Elaborated and Restricted Codes, Direct and Indirect Styles, Elaborate-Exacting-Succinct Styles, Personal and Contextual Styles, Instrumental and Affective Styles
Chapter 8 NONVERBAL CODE
Defining Nonverbal Communication, Relationship between Verbal and Nonverbal Codes, kinesics (body movements), Affect Displays, Regulators, Adaptors, Paralanguage, Proxemics (space), Haptics (touch), Olfactics (smell), Physical Appearance and Dress, Chronemics (time),
Nonverbal Expectancy Violations Theory.
Chapter 9 DEVELOPING INTERCULTURAL RELATIONSHIPS
Uncertainty Reduction Theory, Anxiety Uncertainty Management, Uncertainty Reduction, Empathy, Similarity, Intimacy across Cultures, Intercultural Relational Maintenance, Mate Selection across Cultures.
Chapter 10 INTERCULTURAL CONFLICT
Definition of Intercultural Conflict, Kim’s Model of Intercultural Conflict, Face and Conflict Styles (self-face, other-face, mutual-face), Conflict Communication Styles (dominating, integrating, avoiding, obliging, emotional expression, third-party help, neglect, compromising), Culture-Based Situational Conflict Model, win-lose conflict orientation vs. win-win conflict orientation.
Chapter 11 INTERCULTURAL WORKPLACES
Intercultural Management, Dimension of culture andorganizational culture (including figure 11.2), Japanese Management Practices, German Management Practices, Mexican Management Practices, Chinese Management Practices, Commerce in the Middle East.
Chapter 12 ACCULTURATION, CULTURE SHOCK, INTERCULTURAL COMPETENCE
Definition of Acculturation, Acculturation Stress, A Model of Acculturation, Modes of Acculturation (Integration, Assimilation, Marginalization, Separation), Culture Shock (figure 12.3 Stages of Culture Shock), factors affecting culture shock (fig. 12.4), W-Curve Model of Reentry Culture Shock, Intercultural Competence Model (fig. 12.6)-knowledge-affective-psychomotor components, situational features, Measure of Intercultural Competence (Scale on page 432).