WORK PLACE CULTURAL INCIDENT
1. Identify a common work place experience that can be framed as a cultural incident/crisis.
2. Role play what happened.
3. Dissect and analyse the cultural and communication issues. Discuss what would be a better approach to handling the situation.
4. Role play the better approach next time such an incident happens.
eg. accent/language, complaint, information, decision-making, evaluations, money-related, cultural assumptions, etc
2. Role play what happened.
3. Dissect and analyse the cultural and communication issues. Discuss what would be a better approach to handling the situation.
4. Role play the better approach next time such an incident happens.
eg. accent/language, complaint, information, decision-making, evaluations, money-related, cultural assumptions, etc